No refund on canceled order!!
Pre-order items take 14 working days besides of weekends & public holiday arrival upon payment verification. We cannot ensure every pre-order item is available and able to arrive on time until further update by suppliers. Thus, Customers have the right to request for the refund on the same value or change to others products if the pre-ordered items yet to arrive after 21 working days; otherwise, there are not allowed for refundable/changeable.
There might have some pre-order products discontinued by our suppliers from time to time; hence, buyers might be notified about shortage of ordered items even though payment made and waiting time within 21 working days.
We strongly recommend Customers whom well patience to order those pre-order products.
By using our online shop and paid for your ordered items neither ready stock nor pre-order, represent that you have read, understood and accepted the above terms and conditions, and agree to be bound by them.
All sales are final. So consider carefully before purchasing. We do not offer refunds or exchange if customer simply change their mind.
If you are not sure about the products, please feel free to drop us an enquiry [email protected] and we will be happy to answer all your questions.
NOTICE OF RETURN
Customer must make any claims of defects with attachment clear pictures to show, including but not limited to those related to shortages, quality, or specification, within the first 3 days after the receipt of ordered items. We cannot be responsible for shortages when shipments are directed to a third party. It is the responsibility of customer to inspect upon receipt that all products delivered matches its order.Customers would have to bear the postage fees for shipping item(s) back to us.
A written authorization from the Deja Vu Online Store must be obtained by the Customer for any returned products. All returns must be made within 7 days of receipt of goods.