At Deja Vu Online Store we want our customers to be completely satisfied with their purchases.
We recommend you read our Returns Policy prior to making a purchase from our website, so you are familiar with our policy on refunds, returns and repairs and your legal rights and remedies. We also recommend you immediately inspect any goods that we deliver to you or that you collect from one of our stores, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact us.
The Returns Process
Report your claim by visiting one of our retail stores or contacting us.
We will conduct an evaluation within 7 days (If necessary, a pick-up will be arranged).
If the claim is valid, a refund or replacement will be processed.
What is the returns process?
Returns must be done within ten (10) working days starting from the day the goods are delivered to you. You may return your order (or items) for any of the following reasons:
- You received the wrong item in your package or the item has a manufacturing defect (excluding goods marked as display set items or clearance goods).
And the general requirements for returns are as follows:
- You have proof of purchase (order invoice number and receipt).
- The goods must be in new condition and returned in the original selling condition and unopened packaging along with all original accessories (including manuals, warranty cards, certificate of authenticity) and any free gifts, vouchers received with it.
- The product must not have been used or installed or had any data inputted.
- Defaulted on payment for item is non-returnable
If your return meets all the requirements above and you wish to proceed with the return, please have your order invoice number ready and simply visit any of our retail stores or contact our Customer First Team.
Our customer service agent will verify the return reason and arrange a free return pick-up for you. Our courier company will pick up the package at the time specified by you. We will conduct an evaluation within seven (7) days starting from the day we received your returned items. You will receive an email confirmation once the returned item is received from our end.
If your return is valid, we will process your refund or replacement, based on what you have indicated to our Customer First Team. If it's valid, we will reimburse you with a refund through the same mode of payment that was made in the original purchase.
If your return is not valid, we will notify you and arrange the items to be returned. For the items to be returned, a delivery fee will be chargeable. We reserve the right to reject any return, exchange, refund deemed unfit or unreasonable.
Please note that we don't accept returns / exchange for reason of colour deviation from computer display view or minor variances in dimension.